Privacy Policy

1. Introduction

Welcome to GuavaTex ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://guavatex.com/, and our scheduling services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our Services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

• Personal Data You Provide to Us: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register for the Services or book an appointment.
• Appointment Information: Information related to the services you schedule, including dates, times, and notes associated with your appointments.
• Automatically Collected Information: When you access the Services, we may automatically collect certain information, such as your IP address, browser type, operating system, and access times.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Provide, operate, and maintain our Services.
• Process your transactions and send you related information, including appointment confirmations and reminders.
• Send you administrative or transactional communications.
• Respond to your comments, questions, and provide customer service.
• Monitor and analyze usage and trends to improve your experience.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share information with third-party service providers that perform services for us or on our behalf, including communication providers (like Twilio) to facilitate sending SMS (text message) reminders and notifications.

5. SMS/Text Messaging Terms and Conditions

By providing your mobile phone number on our platform, you consent to receive transactional text messages regarding your appointments, including confirmations, reminders, and cancellation notices.

• You can cancel the SMS service at any time by texting "STOP" to the number from which you received the message. After you send the "STOP" message, we will send you a final SMS message to confirm that you have been unsubscribed.
• If you need assistance, you can text "HELP" for more information or contact us through our Contact Us page.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on your appointment activity.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

7. Your Rights and Choices

You may at any time review or change the information in your account or terminate your account by logging into your account settings or by contacting us using the contact information provided below.

8. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions about this Privacy Policy, you can reach us by visiting our Contact Us page.